résumé

Abigail Cota• abigail.cota@asu.edu • about.me/abigailcota

 

EDUCATION

 

Barrett, the Honors College; Arizona State University, Tempe, AZ

Bachelor of Arts in Psychology, College of Liberal Arts & SciencesDean’s List Fall 2012         

Bachelor of Arts Spanish Linguistics, College of Liberal Arts & Sciences             

Minor in Dance, Herberger Institute for Design & Arts

Certificate in Translation (Spanish/English), School of International Letters & Cultures

Certificate in Fraud Examination, Pima Community College

Associate in Applied Science Accounting – Specialized Para-Professional, Rio Salado Community College

University Scholarship ⋅ Barack Obama Scholarship ⋅ Academic Decathlon Scholarship ⋅ Pueblo Alumni Scholarship

 

EMPLOYMENT HISTORY

Billing Support Technician, GEICO (Region X) – Tucson, AZ Jun 2014 – Present

• Guided policyholders on payment plan changes, answered billing questions, and assisted with payment status updates

• Exhibited First Call Resolution with efficiency; maintained sensitive customer information secure

 

Server, Golden Corral Family Restaurant – Tucson, AZ Apr 2013 – Apr 2014

• Served customers with preparation of drinks orders and removal of plates with prompt and friendly service; knowledge of restaurant menu, pricing, and offers; cleaned and stocked workstation;

• Developed and maintained good working relationships with guests and coworkers while remaining professional in a fast paced stressful environment; followed instructions under minimum amount of supervision;

 

Bilingual Fuel & Specialty Merchants Account Specialist, Citi Cards – Tucson, AZ Jun 2013 – Oct 2013

• Answered customer inquiries of over 20 merchants on account balance, credit card terms and conditions, calculations, and estimated interests; knowledge of computer knowledge

• Processed monetary adjustments to reflect customer requests; increased credit lines; discussed promotional values on products; dealt with complaints in professional manner and reported immediately to supervisor for customer satisfaction

 

Bilingual Customer Service Associate, FreeLife International – Phoenix, AZ Dec 2011 – May 2012

• Attended to customer inquiries and complaints of product knowledge, billing, and order transactions; processed new Marketing Executives and Customer accounts; advised executives on strategic sale planning for increasing commissions in personal direct sales business

• Collaborated closely with co-workers and superiors to resolve customer issues using one call resolution for the purpose of customer retention, reporting of problem areas, and detecting fraudulent behavior

 

Sales Associate, Urban Outfitters, Inc. – New York City, NY & Tempe, AZ Dec 2010 – Dec 2011

• Maintained high standards for the store’s presentation through customer service, cashiering, reports of prevention loss, asset protection, processed special orders, and increased revenue generation, cashiered using point of sale system

• Worked for the company’s #1 store located in the fashion district of SoHo; trained in a high-risk store environment about mass retail sales, multi-level floor maintenance, merchandising, inventory discrepancy, requisition of new stock, delivery accuracy, verification of quantity, accounting and documentation, and trained new associates

 

Research Student Worker, Speech & Hearing Department – Tempe, AZ Aug 2009 – Sep 2011

• Used advanced administrative office and clerical skills on daily basis for document inventory, phone interviews, email correspondence, data collection, data entry, prepared packages, logistical and inventory management of office supplies;

• Maintained director’s bookkeeping of bank statements; Contacted parents for demographic information, surveys, revision of file errors, and completion of study questionnaires.

• Completed English-Spanish back translations for doctorate students and Associate Professors project; transcribed tapes and handwritten notes on speech-language acquisition assessments

 

EXTRACURRICULAR & COMMUNITY INVOLVEMENT

Collaborator, Inventors’ Workshop OpenSourceWare – Remote/Virtual Dec 2012 – Present

• Invited to join for the development of a website that provides cyber-learning materials for science, technology, engineering, and mathematics (STEM) through mentorships, physical infrastructure, and direct engagement with the academic industry

• Provided suggestions and feedback on project development, brand, and website design through Write and Skype

 

Cadet (Non-Contracted), Air Force ROTC – Tempe, AZ Aug 2011 – Dec 2011

• Committedat least 10 hours a week towards military standards of community service, leadership laboratory, military skills, customs and courtesies, physical fitness, operation orders, responded to and utilized chain of command, evaluative feedback meetings with superiors on academics and public speech presentations

• Edited Public Affairs Flight bulletin board and newsletter articles for communication with 120+ cadets about detachment functions, updates, activities, and achievements

 

Memory and Attention Control Laboratory, Arizona State University – Tempe, AZ Spring 2011

• Conducted research investigating the basic memory and attention mechanisms that support a wide range of human behavior. Approach borrowed designs from three traditions in psychology including experimental, individual differences, and neuroscience.

 

Service Learning Child Tutoring Internship, Salvation Army,  Phoenix, AZ Spring 2010

  • Researched and analyzed social justice and community issues affecting ethnic minorities and marginalized populations specifically as they relate to the education system;

• Outlined weekly student plans according to state competencies; Participated in classroom discussion and written assignments

 

ORGANIZATIONS

American Marketing Association, Arizona State University Chapter, Tempe, AZ; Vice President of Career Development

Canon Leadership, Arizona State University, Tempe, AZ

 

PUBLICATIONS

•  Informative piece on the military’s “Stop-Loss” Policy; Barrett Chronicle; Barrett, The Honors College; Spring 2010

•  “Running Start: Bringing Young Women to Politics”; Get Inspired; Sep 2010

•  “The Cheerleading Uniform that was my Membership Card”; 110 Degrees Magazine; VOICES: Community Stories Past and Present, Inc.; May 2009

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s